Complaints Book

Perfil

First Name

Last Name

Document Type

Document Number

Email Address

Phone Number

Service Used

Purchase Sale

Exchanged Amount

Request Type

Complaint Claim

What is a Complaint? A complaint is an expression of dissatisfaction regarding the service or customer experience provided, but it is not directly related to the product or service purchased.

What is a Claim? A claim is submitted when you are dissatisfied with the product purchased or the service provided. The provider is required to respond to your claim.

Describe your claim

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